I have helped many clients set up remote and working at home workers and I am writing a two-part series to assist companies as they think through items needed to figure out how best to accommodate customer needs and employee safety.
UCaaS – Your Business Phone System in the Cloud!
There is no shortage of Cloud Communication providers in the market today. No matter if you are HERE in Ohio, Kentucky, Indiana, California, Texas or even New York, one of the benefits of a UCaaS (Unified Communications as a Service) solution is that it doesn’t really matter where HERE is for your business phone system.
Cyber Security – Do You Want to Follow the Crowd?
In most things technology we check Google, Bing, Gartner’s Magic Quadrant and all the other areas to educate us. No matter whether it is the latest Blue Tooth Headset, Smart 4K TVs, Cell Phones and service plans, we can become “QUASI Subject Matter Experts” in 30 to 60 minutes. We are armed with the latest facts and figures down to the penny pricing and we do not need to interface with a sales professional. This is today’s reality. Enter Cyber Security.
Call Center: Cloud vs. Premise
The first step towards picking the right call center solution is knowing your options. Below are the two most common types of call center offerings. This article will highlight their respective strengths and weaknesses in an effort to help you choose between them. Let’s take a look: