Effective Date: October 11, 2024
Introduction
Voip Werx, LLC is an Ohio Limited liability company.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes the Voip Werx, LLC’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.
Contact information
Voip Werx, LLC is headquartered in Cincinnati, OH in the United States. If you have any questions or concerns about Voip Werx, LLC’s personal data policies or practices or if you would like to exercise your privacy rights, please direct your query to contact information delow:
Privacy Policy
Voip Werx, LLC
How we collect and use (process) your personal information
Voip Werx, LLC collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:
- name
- email address
- phone number
- type of service you are interested in
SMS Communications:
We use this information to provide prospects and customers with services.
We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
From time to time, Voip Werx, LLC receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third-party website (e.g., LinkedIn)
Personal information, such as phone numbers and SMS consent, emails or other personal data, will NOT be shared, sold, rented, or disclosed to any third party or affiliates for marketing purposes.
VOIP WERX, LLC does not use SMS for marketing campaigns. SMS is used to expedite communication with clients who have provided us with permission to communicate with them via SMS. SMS use and cadence will be related to the business activities requested by the client. Frequency will be based on the clients’ preferred method of communication, whether that be email, voice calls or SMS texting. Message and Data rates may apply.
Use of the Voip Werx, LLC Website
As is true of most other websites, Voip Werx, LLC’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Voip Werx, LLC’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
Voip Werx, LLC has a legitimate interest in understanding how users, customers and potential customers use its website. This assists Voip Werx, LLC with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.
Voip Werx, LLC will only use your personal information for the purposes for which Voip Werx, LLC have collected it, unless we reasonably determine we need to use it for another reason and that reason is compatible with the original purpose. For example, we consider de-identification, aggregation, and other forms of anonymization of personal information to be compatible with the purposes listed above and in your interest, because the anonymization of such information reduces the likelihood of improper disclosure of that information.
Cookies and tracking technologies
Browser and mobile cookies, which are small files placed on the hard drive of your computer or on your smartphone or other mobile device, which collect and store information regarding your user identification and preferences on our website or mobile app. You may refuse to accept these cookies by activating the appropriate setting on your browser or mobile device. However, if you select this setting you may be unable to access certain parts of our website or mobile app. Unless you have adjusted your settings so that your browser or mobile device will refuse cookies, our system will issue cookies when you direct your browser to our website or open our mobile app. Flash cookies, which are locally stored objects that collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, visit the Flash player settings page on Adobe’s website. If you disable or refuse flash cookies, please note that some parts of our website may then be inaccessible or not function properly.
Sharing information with third parties
The personal information Voip Werx, LLC collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Voip Werx, LLC engages third parties to send information to you, including information about our products, services, and events.
A list of our third-party sub processors can be found here: HubSpot
We do not otherwise reveal your personal data to non-Voip Werx, LLC persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Voip Werx, LLC-hosted and Voip Werx, LLC co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
The Voip Werx, LLC website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Voip Werx, LLC website through these services, you should review the privacy policy of that service. If you are a member of a third-party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.
Personal Data in the U.S.
Voip Werx, LLC has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Voip Werx, LLC’s services, you acknowledge that your personal information will be processed in the United States.
Depending on the circumstance, Voip Werx, LLC also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Voip Werx, LLC. Voip Werx, LLC endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Voip Werx, LLC and the practices described in this Privacy Statement. Voip Werx, LLC also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Voip Werx, LLC has received zero government requests for information.
Data storage and retention
Your personal data is stored by the Voip Werx, LLC on its servers, and on the servers of the cloud-based database management services the Voip Werx, LLC engages, located in the United States. The Voip Werx, LLC retains service data for the duration of the customer’s business relationship with the Voip Werx, LLC and for a period of time thereafter, to analyze the data for Voip Werx, LLC’s own operations, and for historical and archiving purposes associated with Voip Werx, LLC’s services. Voip Werx, LLC retains prospect data until such time as it no longer has business value and is purged from Voip Werx, LLC systems. All personal data that Voip Werx, LLC controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@voipwerx.com
Children’s data
Voip Werx, LLC’s website is not intended for children under 13 years of age. We do not knowingly attempt to solicit or receive information from children. If you believe we have inadvertently collected information for a child under 13, please contact us as provided herein and we will delete such information.
Questions, concerns or complaints
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
Voip Werx, LLC
5050 Tanglewood Park Dr.
Cleves, OH 45002
513-453-4558
California Residents
Your California Privacy Rights:
Under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”) and certain other California privacy and data protection laws, as applicable, residents of California have the following rights with respect to their personal information.
Right to Know About Our Collection, Disclosure, Sharing and Sale of Personal Information about You.
Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, including the following categories: (a) identifiers; (b) categories described in California Civil Code §1798.80(e); (c) characteristics of protected classes; (d) commercial information; (e) biometric information; (f) internet or other electronic network activity; (g) geolocation data; (h) audio, electronic, visual, thermal, olfactory or similar information; (i) professional or employment related information; (j) education information; and (k) inferences drawn from such information to create a consumer profile. You have the right to know the categories of personal information we have collected about you; the categories of sources from which we collect personal information; our business or commercial purpose for collecting, disclosing, sharing or selling personal information; the categories of third parties to whom we disclose, share or sell personal information, if any; and the specific pieces of personal information we have collected about you. Personal information includes “sensitive” personal as described below.
Right to Know About Our Collection, Disclosure, Sharing and Sale of “Sensitive” Personal Information about You.
Although we do not collect, disclose, share or sell “sensitive” personal information, it is defined as personal information that reveals: (a) your social security, driver’s license, state identification card, or passport number; (b) your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) your precise geolocation; (d) your racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of your mail, email, and text messages unless we are the intended recipient of the communication; (f) your genetic data. “Sensitive” personal information also includes biometric information that is processed for the purpose of identifying you, information that is collected and analyzed concerning your health; or your sex life or sexual orientation.
You have the right to know the categories of “sensitive” personal information we have collected about you, the categories of sources from which we collect personal information, our business or commercial purpose for collecting, selling or sharing “sensitive” personal information, the categories of third parties with whom we sell or share “sensitive” personal information, if any, and the specific pieces of “sensitive” personal information we have collected about you.
Right to Delete Your Personal Information
Subject to the exceptions set out below, and upon your submission of a verifiable request, you have the right to deletion of your personal information from our records, and to have us direct our service providers, contractors and third parties to delete your personal information from their records.
We are not required to, and reserve our right to not delete your personal information if it is necessary to: (i) complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; (ii) help to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for those purposes; (iii) debug to identify and repair errors that impair existing intended functionality; (iv) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (v) comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; (vi) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; (vii) enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information; and (viii) comply with a legal obligation.
Right to Correct Inaccurate Personal Information.
Subject to the exceptions set out below, and upon your submission of a verifiable request, you have the right to correct any inaccurate personal information in our records, and to have us direct our service providers, contractors and third parties to correct any inaccurate personal information from their records.
If we cannot verify your identity pursuant to the CCPA and its regulations we may deny a request to correct. In such event, we shall inform you that your identity cannot be verified.
In determining the accuracy of the personal information that is the subject of your request to correct, we shall consider the totality of the circumstances relating to the contested personal information. We may deny your request to correct if we determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
Right to Be Free from Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, on the basis of the exercise of your rights thereunder, among other things, deny goods or services to you, charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; or suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services or retaliate against you as an employee, applicant for employment or independent contractor.
How to Exercise Your Rights
Unless otherwise specified, to exercise any of your rights described in this Appendix A, please submit your request to us at privacy@voipwerx.com with the subject “CCPA Consumer Request.”
In order to verify your request, we may need you to provide us with enough information to identify you (e.g., your full name, address, and customer or matter reference number), proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill), and a description of what right you wish to exercise along with any information to which your requests relates. If feasible, we will match the indemnifying information provided by you with the personal information that we already maintain about you.
You may designate an authorized agent to make a request under the CCPA on your behalf. In order to fulfill your request to know or delete submitted by an authorized agent, you must provide the authorized agent written permission to do so, and we may require that you verify your own identity with us directly or provide us with a copy of the written permission given.
We reserve our right not to grant a consumer request if we cannot verify that the person making the request is the person about whom we have collected information, or someone authorized to act on such person’s behalf. You may only make a request to access or receive copies of personal information twice within a 12-month period. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
Your Right to Opt-Out of the Sharing of Personal Information
We may disclose your personal information to third parties for cross-context behavioral advertising purposes (“Share” or “Sharing”). You have the right to opt-out of the Sharing of your personal information and you may exercise your right by emailing privacy@voipwerx.com. If you exercise your right to opt-out of the Sharing of your personal information, we would refrain from Sharing your personal information, unless you subsequently provide express authorization for the sharing of your personal information.
Your Right to Opt-Out of the Sale of Personal Information
We may disclose your personal information to third parties in exchange for monetary or other consideration. Such disclosures are considered to be “Sales” under the CCPA. You have the right to opt-out of the Sale of your personal information and you may exercise your right by emailing privacy@voipwerx.com. If you exercise your right to opt-out of the Sale of your personal information, we would refrain from Selling your personal information, unless you subsequently provide express authorization for the Sale of your personal information.
Your Right to Opt-Out by Using Opt-Out Preference Signals.
We will process any opt-out preference signal that (a) is in a format commonly used and recognized by businesses (for example, in an HTTP header field) and (b) is sent from a platform, technology, or mechanism that makes it clear to the consumer, whether in its configuration or in disclosures to the public, that the use of the signal is meant to have the effect of opting the consumer out of the sale and sharing of their personal information (“Opt-Out Preference Signal”). We shall treat the Opt-Out Preference Signal as a valid request to opt-out of the sale or sharing of personal information for your browser or device, and, if known, for you.
If the opt-out preference signal conflicts with other privacy settings that you have submitted to us, we will process the opt-out preference signal but may notify you of the conflict and provide you with the opportunity to consent to the sale or sharing of your personal information.
If the Opt-Out Preference Signal conflicts with your participation in a financial incentive program, we shall notify you of the conflict and request your affirmation that you intend to withdraw from the financial incentive program. If you affirm your intent to withdraw we shall process the Opt-Out Preference Signal. If you do not affirm your intent to withdraw, we will not process the Opt-Out Preference Signal.
Your Right to Limit the Use or Disclosure of “Sensitive” Personal Information
We do not collect any “sensitive” personal information. If we were to collect and use your “sensitive” personal information other than is necessary to provide our goods and perform our services, you would have the right to limit our use or disclosure of your “sensitive” personal information to that which is necessary to provide our goods and services to you.
Children’s Right to Opt-In to the Sale of Personal Information
We do not knowingly collect or sell the personal information of minors under 16 years of age without affirmative authorization. For minors who wish to opt-in to the sale of their personal information, we have established the following processes:
Minors between 13 and 16 years of age:
In the case of consumers between 13 and 16 years of age, we require the consumer to affirmatively authorize the sale of the consumer’s personal information. In order to opt-in minors in this age range, as part of the account registration process for our products which may be targeted toward minors, we require the consumer or consumer’s parent or guardian to verify the consumer’s identity by providing at least two data points with data points maintained by the business, which we have determined to be reliable for the purpose of verifying the consumer.
Minors under 13 years of age:
In the case of consumers who are less than 13 years of age, we require the consumer’s parent to affirmatively authorize the sale of the consumer’s personal information. In order to opt-in minors in this age range, as part of the account registration process for our products which may be targeted toward minors, we require that the consumer’s parent or guardian verify the consumer’s identity, which we have determined to be reliable for the purpose of verifying the consumer.
We reserve the right to require additional information or not complete your request if we cannot verify your identity. If you are a parent or guardian seeking to opt-out on behalf of their child, please email us at privacy@voipwerx.com with the subject “Minor Opt-Out.”
Our Collection and Disclosure of Personal Information
Sources from Which We Receive Personal Information
We may receive personal information from the following categories of sources:
- You, the consumer
- Advertising networks
- Internet Service Providers
- Data Analytics Providers
- Government Entities
- Operating Systems and Platforms
- Social Networks
- Data Brokers
Third Parties with Whom We Share Personal Information
We routinely share personal information with the following categories of third parties:
- Affiliates
- Advertising Networks
- Internet Service Providers
- Data Analytics Providers.
- Government Entities
- Operating Systems and Platforms
- Social Networks
- Data Brokers
- Service Providers
Individual consumers who reside in California and have provided us with their personal information may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must include your name, street address, city, state, and zip code, and be submitted to us at one of the following addresses: privacy@voipwerx.com with the subject “California Shine The Light Request”
Attn: Privacy Team. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
Minor’s Right to Remove Posted Content.
If you are a California resident under the age of 18, and a registered user of any website where this Policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information that you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to : privacy@voipwerx.com with the subject “Privacy Rights for Minors.” Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.